FREQUENTLY SKED QUESTIONS
Answer to all the Frequently Asked Questions
What documents do I need to rent a car?
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What is the minimum age to rent a car?
The minimum age to rent a car in Morocco is 21 years old. Drivers must have held their license for at least 1 year. For luxury vehicles (Mercedes, Audi, Range Rover, Porsche), the minimum age is 25 years. A young driver surcharge may apply for drivers under 25.
Do I need a credit card to rent a car?
A valid credit card is typically needed to secure your rental and cover any potential charges. Some companies may accept debit cards, but additional identification or proof of return travel may be required. Be sure to review the payment terms in advance.
Is fuel included in the rental price?
No, fuel is not included in the rental price. All vehicles are provided with a full tank, and you return it full (Full-to-Full policy). If you prefer, we offer a pre-purchase fuel option where you pay for a full tank upfront and return it empty. Fuel prices in Morocco are approximately 12-14 MAD per liter.
Can I change or cancel my reservation?
Yes, you can modify or cancel your reservation. Free cancellation up to 24 hours before pickup. Changes to dates, vehicle type, or pickup location can be made via WhatsApp or phone. For cancellations within 24 hours of pickup, a 50% cancellation fee applies. Full payment is non-refundable for no-shows.
What types of cars do you offer?
Rental fleets often include a wide range of vehicles, from compact cars and sedans to SUVs, vans, and luxury models. Availability depends on location and demand, so it’s best to book early if you have specific needs.
Is insurance included in the rental?
Basic insurance coverage is often included, such as collision damage waiver or third-party liability. However, this may not cover all damages or incidents. Additional insurance options are usually available for extra peace of mind.
Can I drive to the Sahara Desert or other Moroccan cities?
Yes, unlimited mileage is included, so you can drive anywhere in Morocco. Popular destinations include Essaouira (3h), Atlas Mountains (1h), Agadir (3h), Casablanca (3h), and Merzouga/Sahara Desert (9h). For desert trips, we recommend 4x4 vehicles like Toyota Land Cruiser or Range Rover Sport for safety and comfort.
Do you have automatic transmission vehicles?
Yes, we offer both manual and automatic transmission vehicles. Most of our fleet includes automatic options: Renault Clio BVA, VW Touareg, Range Rover, Audi Q3/Q8, Mercedes C-Class, and Porsche Macan are all automatic. Please specify your preference when booking as availability varies during peak season.
Can I add an additional driver to my rental?
Yes, you can add one additional driver for free if they meet the same age and license requirements (21+, license held for 1+ year). All additional drivers must present their license and passport at pickup. Additional drivers must be registered before driving the vehicle for insurance purposes.
What insurance is included in the rental price?
All rentals include comprehensive insurance (CDW - Collision Damage Waiver), theft protection, and third-party liability coverage. Roadside assistance is available 24/7. We offer additional coverage options to reduce or eliminate the excess/deductible. GPS navigation is included free of charge in all vehicles.